Frequently Asked Questions
General
We have staff in our local office Monday-Friday 8am-6pm and Saturdays 9am-3pm
We invite you to visit our application page at https://www.liveatcharleston.com/ or contact our office for us to send you an application invitation.
typically 3- 5 buisness days; depending on how fast the screening report, Verification of income, & rental verifications come back
$75 App fee ( per applicant 19 pr older) , $200 reservation fee, & $125 or $ 250 Lease term fee
You Can make a one time payment online using a debit card, credit card, or bank account ( credit or debit card may include fee), you can set up auto pay, or you can bring in a cashiers check from the bank to the rental office
We offer easy and convenient payments through our property website portal
Yes, Monthly Water, sewer, pest controle, trash, service fee, Community operations fee If applicable : Tanning, pet rent, garage rent
We do require renters insurance
No utilities are included in rent
You can call Alabama power at 1- (800) 245-2244
You can uss ATT&T ( we do have fiber in all units) or you can use Comcast
Yes if your friend referred you make sure to list them on your application. If they are listed they will receive $250 off there rent after you pay your first full months rent on time
You may have a max of 2 guests with you at all amenities
Our rental rates and lease terms are the same for all applicants, but I’d be happy to share our current lease options and pricing with you.
You wold pay a nonrefundable transfer fee to transfer to a sister community
We do not allow subletting
a 60 day notice is required and a $2000.00 termination fee will be owed
We do not charge anything to tour our community
We gladly accept walk-ins
We offer lease terms from 7-15 months
Amenities
Our beautiful amenities include a, Indoor 24 hour Fitnesscenter,tanning, tennis court, resort style pool, Pet Park, Pet washing Station, outside deck with grilling areas
Our pool hours are Tuesday - Sunday 10am-10pm
Yes parking is first come first serve
Full Size Washer & Dryers are provided in the unit!
Full Size Washer & Dryers, Fridge/freezer with ice maker, stove, microwave, dishwasher
No, but we can refer you to Cort for your furnishing needs
The office does not accept resident packages.Packages are delivered to your door or to the 24 hour parcel lockers
Our fitness center is available for residents 24 hours a day
stationary bikes, treadmills, ellipticals, free weights, benches, and strength training machines
Quiet time: 10 pm to 7am. We rent the clubhouse for a $250.00 fee and a $500.00 deposit. 20 guests max and up to 4 hours.
Pet Policy
$450 Non-refundable Pet Fee for the 1st pet and $250 Non-refundable pet fee for the 2nd pet. $25 monthly pet rent and $30 a year pet screening fee
Location
We are near Schillinger Road. If you’re coming from I-10, take the Highway 90 exit and follow Government Boulevard toward Schillinger, then turn onto Sollie Road.”
We are right off of Cottage Hill Road
WAWA, Zaxbys, Publix, Neighborhood walmart
Mobile County school district
We have one on property but the Juilen Marx Dog Park is 15 minutes away
Walmart, publix, target, Bell Air mall
Brew yall & yellow hammer is about 3-4 miles from us
Maintenance
We complete a full inspection, professional cleaning, and ensure all appliances and systems are working properly before move-in.
We have maintenance staff onsite
You can always call us 24/7, and you can also use your resident portal to put in service requests
Emergiencies are handled first, then all others issues are handled in order from when they are reported to the office
You can call our emergency line, and a courtesy officer will assist with unlocking your door. Please note, there’s a $50 fee for after-hours lockouts.
Yes, but please always ask our office staff for any major changes 1st
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Our team is always ready to answer your questions.